MOHAMMED's CV

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MOHAMMED NAZIR TIJANI

Operations Intern | Guest Relations

Dubai Emirate, United Arab Emirates

Profile summary

Operations professional with 2 years of experience across 2 organizations, communicating fluently in English, Arabic, and French. Competent in guest relations, facility support, financial record-keeping, and customer service delivery. Experienced in managing daily operational workflows, front-of-house interactions, and administrative tasks across multiple sectors.

Career highlights

Guest Relations and Front Desk Operations: Managed front-of-house guest interactions, handled incoming inquiries, and coordinated call routing to ensure high guest satisfaction at House of Wisdom.

Facility Support and Operations: Supported daily operational workflows and facility management by conducting routine inspections and following up on building maintenance requests.

Financial Records and Accounting: Managed daily cash transactions, processed payments, and recorded financial entries using Zoho Books to ensure accurate accounting records at Ashraf Laundry.

Customer Database and Service Management: Maintained and updated customer profiles in Zoho CRM to track preferences and ensure data integrity across client interactions.

Key skills

ProfessionalGuest Relations Building Operations Call Handling Event Logistics Library Systems Zoho Books Microsoft Excel Word PowerPoint 3D Printing & Laser Cutting Basics Financial Record-Keeping Cash Handling Office Administration Business Research Facility Management Inventory Administration Client Database Management Front Desk Operations Operational Workflows Customer Service Delivery

Professional experience

Operations InternSep 2026 - Present
House of Wisdom / Sharjah Investment and Development Authority (Shurooq)

Manages front-of-house guest interactions and incoming inquiries, supporting daily operational workflows and facility management alongside library inventory administration.

  • Routes incoming calls and handles client relations to ensure guest satisfaction.
  • Conducts routine inspections and follows up on building maintenance requests.
  • Classifies media assets and assists guests with locating library inventory.
  • Applies technical understanding of 3D printing and laser cutting techniques to assist visitors and support Fab Lab operations.
  • Coordinates event logistics and supports team execution for children educational programs in the Little Readers section.
Cashier & Customer Service RepresentativeJul 2023 - Sep 2025
Ashraf Laundry

Handled front desk operations, overseeing financial transactions and customer service delivery while maintaining client databases and executing administrative workflows.

  • Processed daily payments and recorded financial entries using Zoho Books.
  • Updated customer profiles in Zoho CRM to track preferences and ensure data integrity.
  • Resolved daily service issues and answered customer queries to maintain service standards.

Education

Bachelor of Arts (B.A.), Economics & ManagementDec 2026
Al Qasimia University, Sharjah, UAE

Expected Graduation: December 2026

Certifications

Inbound Sales RepresentativeHubSpot Academy2025-11-01T00:00:00.000Z
Professional Certificate in Islamic BankingAl Qasimia University2026-04-01T00:00:00.000Z
Certificate of ParticipationSharjah Audit Committee Workshop2025-01-01T00:00:00.000Z

Languages

English

Arabic

French · Professional